Water Damage Questions Answered
The questions below cover the calls, the work, the paperwork and the counties. For anything not answered here, the line is answered 24/7 on (833) 490-5225.
- Storm rain and surge
- Humidity and drying
- Mold concerns
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
Calls and the first hour
What do I do first?
Keep people out of standing water, turn off power to the wet area at the panel if it is safe, shut off the source and photograph the water line.
Can I call at night?
Yes. The line is answered 24/7 on (833) 490-5225.
What should I tell the line?
The address, the floor, where the water is, whether it is still running and whether it is clean or has come from a drain.
The work
Will the drying take a set number of days?
No. Drying ends when the readings return to the dry baseline, and humid air means the process can take longer than in a dry climate.
Why are walls opened?
Only where readings show water in a cavity and a small opening can answer the question.
Are carpets always removed?
Carpet pad that has taken water is usually removed. Carpet can sometimes be cleaned and dried, and the decision is made on site.
Insurance and paperwork
Will my policy pay?
The insurer decides under the policy. Standard policies generally respond to sudden water and generally exclude flood and long-term seepage.
Who handles a complaint about a claim?
Start with the insurer in writing. The Florida Department of Financial Services, Division of Consumer Services, takes consumer complaints about insurance.
Can the crew give me the licence number?
Ask on the phone for the licence number of the company doing the work, and check it with the state licensing body.
Areas and counties
Which areas are in Pinellas County?
North-east St. Petersburg, Clearwater's Countryside area, Safety Harbor and Oldsmar.
Who issues my permit?
The office for the county or city the property is in, and Temple Terrace is an independent city with its own government.
How do I check my county?
Check the property's own records and any city limit, and the crew confirms the county on the first visit.
Question not answered here?
Call and ask. A technician will give you a straight answer, even if the answer is that you do not need us.